Terms and Conditions

Terms and Conditions

General Terms

  1. Sciencetech does not accept any terms and conditions except these stated here unless these terms are explicitly communicated in a confirmed, signed document.
  2. Sciencetech has a minimum required order value of $750.00 USD (previous customers exempt).
  3. Sciencetech assesses all incoming purchase orders and reserves the right to reject them or advise the customer of administrative/financial changes.
  4. Sciencetech does not accept any penalty clauses on late shipment/arrival of orders.
  5. Local and international performance certification including UL, CSA, and CE are not included with some products or on custom systems.
  6. Sciencetech is not liable for any consequences resulting from the use of Sciencetech instruments. Under all circumstances maximum responsibility of Sciencetech is limited to the replacement of the instrument or unit


Payment

  1. All orders require the balance of the order paid and a valid purchase order submitted to Sciencetech before production can begin. If alternative payment terms have been established in writing between the customer and Sciencetech, these terms must be fulfilled before an order begins production.
  2. If a letter of credit is used as the method of payment, production of the order will not begin until a valid copy of the letter of credit is in Sciencetech’s possession.
  3. A late penalty of 1% per month will be added to any overdue balances.


Taxes and Fees

  1. The buyer shall pay all transportation, handling, insurance, taxes, duties, tariffs, license fees, import, export, brokerage and customs fees and any other charges related to the products or services purchased. Canada has no export taxes to international destinations, but the customer may be subject to local import duties and associated brokerage fees in their own country.
  2. If claiming tax exemption, the buyer must provide Sciencetech with valid tax exemption certificates.


Packaging

  1. Sciencetech levies a packing and handling fee to cover the cost of packing the order. This fee is in addition to the shipping cost and will be levied regardless if the customer makes their own shipping arrangements.


Shipping

  1. Sciencetech levies a packing and handling fee to cover the cost of packing the order. This fee is in addition to the shipping cost and will be levied regardless if the customer makes their own shipping arrangements.
  2. Delivery lead time may vary subject to the availability of parts from vendors.
  3. All products will be shipped EXW (Ex Works) at Sciencetech's shipping dock. Unless both parties agree otherwise in writing. Title to the products shall transfer from Sciencetech to the buyer upon delivery of the products to the carrier, and the buyer shall take all risk of loss or damage.
  4. If a customer accepts partial delivery, Sciencetech will individually invoice for partial payment of that delivery according to the current applicable payment terms.Due to extra delivery, shipping charges will appear separately on each invoice, corresponding to the increased cost of shipping.
  5. In no event shall Sciencetech be liable for any delay in delivery (provided that Sciencetech delivers the products to the carrier as provided above in a timely manner), or assume any liability in connection with shipment, nor shall the carrier be deemed an agent of Sciencetech.


Returns

  1. No returns or refunds without Sciencetech’s prior approval.
  2. Products being returned to Sciencetech for repair or exchange must have shipping, handling and/or insurance prepaid by the customer.
  3. Sciencetech will not send new equipment to the client until the defective equipment has arrived at Sciencetech.
  4. Sciencetech will not pay bank guarantees in order that equipment may be returned to Sciencetech for warranty repairs.
  5. Equipment returned to Sciencetech for warranty repairs that is found to be non-defective and in working order will be returned to the customer at their own expense.


Cancellations

  1. Cancellation of an order will result in a restocking fee of 30% of the order’s


Custom or R&D Orders

  1. Complex orders involving custom development and systems integration may require a technical review with customer approval before manufacturing. Such orders do not begin production until after the technical review is performed and all necessary customer authorization is obtained.
  2. Best effort results for all projects requiring research and development.
  3. There are no refunds for custom made products.
  4. For custom orders, customers may come at their own expense to witness and sign-off on free acceptance testing at our facilities before shipping in accordance with Sciencetech specified performance standards.
  5. All customer special developments and research and development products are not covered by Sciencetech warranties unless otherwise agreed by both parties in writing.
  6. Full payment for R&D projects must be received before shipment.


Warranty

Please see our warranty policy page


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