At Sciencetech, our standard products and custom solutions undergo rigorous QC testing prior to shipping. That is why we proudly stand behind each and every product we design and manufacture. Indeed, we firmly believe that readily available and competent Customer Support is as important as the initial sale itself.
If you have any questions, concerns or problems about the use and operation of your Sciencetech product(s) or need technical assistance, contact us through this form
Our support team is here to help. This assistance can include:
Warranty and non-warranty support
Onsite installation (subject to limitations due to COVID-19)
Remote installation and troubleshooting
Providing additional documentation
Your satisfaction is our goal and we take support very seriously so that you, the customer, have the best user experience possible. We understand that speedy service is essential to getting you back to work. We offer support:
Online (including remote software diagnostics)
Onsite (subject to limitations due to COVID-19)
Via RMA for service (returns)
If the solution is to return the equipment to Sciencetech for diagnostics and repairs, please see the Sciencetech Instrument Repair Procedure section. Note that out-of-warranty inquiries are always welcome, and Sciencetech would be pleased to arrange a solution to your problem and provide quotations for non-warranty repairs. Sciencetech's warranty policy is listed in the warranty section for reference.