If your Sciencetech instrument or product is in need of repair: Please notify our Customer Support of your problem by e-mailing them at support@sciencetech-inc.com or calling them at 519 644 0135. You will need to provide your name, product serial number(s), and the date of purchase. Our Technical Support Team will inform you whether your instrument is still under warranty or if you are financially responsible for its repair.

Under Warranty: Sciencetech will repair the instrument at no cost, except for the shipping cost of returning the instrument to Sciencetech. Sciencetech will only pay the shipping cost of returning the instrument back to your destination after the repairs.

Warranty Expired: Sciencetech will repair the instrument for a fixed price that includes parts and labor. However, you will need to return the instrument to Sciencetech for an inspection and repair quotation. An inspection fee of $150US may apply to certain instruments, so please check with our Customer Support first. Sciencetech will not repair your instrument until you have approved the repair quotation. If you prefer not to have the instrument repaired after receiving the repair quotation, Sciencetech will return your instrument at your cost.

Returning Goods To Sciencetech Inc.

1. Our Customer Support Department will provide you with an RMA (Return Merchandise Authorization) number whenever you return your instrument for warranty repairs or non-warranty inspection. You must reference this RMA number in your return shipment. Sending your instrument without the RMA # & harmonized code below may result in the customer being charged for incurred custom charges.
2. Please complete the Sciencetech Instrument Repair Form and include it with your return shipment. The necessary forms are listed below.
3. Essential shipping documents are: 1. Commercial Invoice, and, 2. your country’s Exporting Declaration. The following information is required by Canada Customs for approval for entry into Canada. Please include complete details in the Customs Declaration section, of the Commercial Invoice:
   • Harmonized Custom Code 9813.00.00.95 [for returning to Canada.] It is ESSENTIAL that these codes appear on paper and electronic documentation and/or reporting, including: 1. Shipping Company Waybill; 2. Commercial Invoice; 3. your country’s Export Declaration form
   • Please Include a copy of the original "Certificate of Origin"
   • Made in Canada instrument returned back to Canadian manufacturer for (warranty or non-warranty) repairs under RMA# nnnnnnn.
   • Consignee (Canadian manufacturer) will be returning Made in Canada instrument back to Shipper (purchaser) after repairs are made.
   • Consignee (Canadian manufacturer) is NOT purchasing or re-purchasing this Made in Canada instrument.

   A completed sample of the Commercial Invoice to be included with returned shipment is available for download below.

4. Failure to include this information may result in customer being charged for Custom charges incurred by Sciencetech.
5. Boxing and Packing Instructions: Make sure the instrument is packaged well before shipping. If your instrument contains a light source, please remove the lamp (light bulb) from its socket and package it separately before shipping. Sciencetech’s warranty does not cover damages caused by improper packaging for returned shipments.
6. Return instrument to the following address. Sciencetech Inc 1450 Global Drive, London, ON Canada N6N 1R3